GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
Last update: 1 January 2026
These General Terms and Conditions of Sale (hereinafter the “GTCS”) apply to any purchase made by a natural person acting as a consumer (hereinafter the “CUSTOMER”) on the website https://www.pieces-okaz.com (hereinafter the “WEBSITE”) from:
PIECES OCCAZ, an EURL registered with the Trade and Companies Register of Douai under number 52522201400025, with registered office at 47, rue du pont de papier – 59258 Crèvecœur-sur-l’Escaut – France, phone: +33 6 48 89 18 39, email: [email protected] (hereinafter the “SELLER”).
Logistics / returns address: PIECES OCCAZ, 7, rue de Rambouillet – 59400 Cambrai – France.
Any order placed on the WEBSITE implies the CUSTOMER’s full, complete and unconditional acceptance of these GTCS.
Language / interpretation: These GTCS may be provided in several languages. In the event of any discrepancy, contradiction or inconsistency between a translated version and the French version, the French version shall prevail.
Article 1 – Definitions
“CUSTOMER”: the contracting party of the SELLER, acting as a consumer under French law, outside any commercial, craft, liberal or agricultural activity.
“SELLER”: PIECES OCCAZ.
“WEBSITE”: https://www.pieces-okaz.com.
“PRODUCT(S)”: all products available on the WEBSITE.
“ORDER”: any order placed by the CUSTOMER on the WEBSITE.
“DELIVERY”: the first presentation of the PRODUCTS at the delivery address provided by the CUSTOMER during the ORDER.
Article 2 – Purpose
These GTCS govern the sale of the PRODUCTS offered on the WEBSITE by the SELLER to its CUSTOMERS.
The WEBSITE is intended for consumers. Professionals are invited to contact the SELLER to benefit from separate contractual terms and conditions (B2B).
Article 3 – Acceptance of the GTCS
The CUSTOMER undertakes to read these GTCS carefully and accept them before paying for an ORDER.
The GTCS are accessible at any time via a link at the bottom of the WEBSITE. The applicable version is the one in force on the date of the ORDER.
Article 4 – Purchasing conditions and CUSTOMER information
To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity.
The CUSTOMER provides accurate, complete and up-to-date information. The SELLER reserves the right to request any useful confirmation (identity, contact details, delivery information).
The CUSTOMER must correctly provide the delivery address and any information required for delivery (access code, floor, etc.).
Article 5 – Products
The SELLER endeavours to present the essential characteristics of the PRODUCTS on the product pages.
Unless expressly stated otherwise, PRODUCTS sold on the WEBSITE are used automotive parts.
Photos and descriptions are as accurate as possible, without guaranteeing perfect similarity (colours, minor cosmetic differences).
Article 6 – Orders
6.1 Ordering process
Orders are placed directly on the WEBSITE. The CUSTOMER selects PRODUCTS, checks the cart, enters details, chooses the delivery method and proceeds to payment.
6.2 Confirmation
An order confirmation is sent to the CUSTOMER by email, provided the email address supplied is correct.
6.3 Invoicing
The invoice is available and downloadable via the customer account on the WEBSITE.
Article 7 – Prices
Prices are shown in euros, all taxes included, excluding delivery costs, which are specified before order validation.
The applicable price is the one displayed on the WEBSITE at the time of the ORDER, except in the event of a manifest error.
Customs duties (outside the EU / specific destinations): for deliveries outside the European Union, the CUSTOMER may be subject to import duties and taxes required by local authorities, not included in the prices. The CUSTOMER is invited to enquire with the relevant authorities.
Article 8 – Availability
Availability is indicated on the WEBSITE.
Some PRODUCTS may be offered with the label “Product on order”. In this case, the PRODUCT is not held in stock and is sourced specifically after the order is validated.
If a PRODUCT (other than “Product on order”) becomes unavailable, the SELLER informs the CUSTOMER as soon as possible and may offer a solution (equivalent product, partial shipment, refund).
Article 9 – Payment
The CUSTOMER pays for the ORDER using the payment methods offered on the WEBSITE.
The CUSTOMER guarantees that they have the necessary authorisations to use the chosen payment method.
In the event of payment refusal or incident, the ORDER may be cancelled.
Article 10 – Archiving and evidence
Any contract concluded with the CUSTOMER for an ORDER exceeding €120 (incl. VAT) is archived for ten (10) years, in accordance with Article L.134-2 of the French Consumer Code.
The SELLER’s electronic records constitute evidence of communications, orders and payments.
Article 11 – Transfer of ownership and risk
The SELLER remains the owner of the PRODUCTS until full payment of the price.
Risk transfers upon receipt of the PRODUCT by the CUSTOMER (or a designated third party), regardless of the transfer of ownership.
Article 12 – Delivery
12.1 Delivery times
Estimated delivery times may vary depending on the carrier, destination and nature of the PRODUCT. The CUSTOMER is informed of the terms before validating the order.
12.2 Administrative fees and return shipping fees
Administrative fees and/or return fees may be charged to the CUSTOMER in the following situations: unclaimed parcel, refusal of delivery, incorrect/incomplete address, address change after ordering, return to a freight forwarder.
Scale applicable from 1 January 2026:
Chronopost / Colissimo / DHL: €25 incl. VAT + actual return fees charged by the carrier
Freight/messenger (pallet, heavy/bulky parcel): €65 incl. VAT + actual return fees charged by the carrier
Address change before shipment: €10 incl. VAT
Return to freight forwarder / third-party logistics platform: €25 incl. VAT
12.3 Parcel reception – checks
The CUSTOMER must check the condition of the parcel upon delivery and write precise and detailed reservations on the delivery note in case of anomaly. General reservations (e.g. “subject to unpacking”) are generally insufficient to evidence a specific damage.
In case of anomaly, the CUSTOMER is advised to keep the packaging and take photos (outer parcel, inner protection, product) as evidence.
12.4 Transport claims
In case of damage or missing items related to transport, the CUSTOMER must confirm their protest to the carrier by registered letter within three (3) business days, in accordance with Article L.133-3 of the French Commercial Code.
Failing precise reservations and/or a damage report at delivery, the parcel is deemed delivered in conformity and no transport-related claim can be handled.
12.5 Deliveries outside mainland France – taxes and customs
For deliveries outside mainland France (including French overseas territories and foreign countries), additional charges (import duties, octroi de mer, local taxes, customs clearance fees) may be required by local authorities. These charges are borne by the CUSTOMER.
Article 13 – Right of withdrawal
The terms for exercising the right of withdrawal are described in Appendix 1 – Withdrawal Policy.
Article 14 – Cancellations, incidents and specific orders
14.1 Dispute, rejection, unpaid amount, chargeback
In the event of a payment dispute, rejection, unpaid amount or chargeback attributable to the CUSTOMER, the SELLER may invoice the CUSTOMER for the actual costs incurred (including bank fees, payment processing fees, chargeback fees), up to a maximum of €50 incl. VAT.
14.2 Specific orders – Products on order
PRODUCTS bearing the label “Product on order” are sourced specifically at the CUSTOMER’s request (non-stock item / specific procurement).
If the CUSTOMER cancels an order labelled “Product on order” after validation and once the procurement process has been initiated, the SELLER reserves the right to charge cancellation fees of up to 50% of the total order amount incl. VAT, corresponding to costs incurred (procurement, transport, administrative and logistics handling).
Article 15 – Packaging / order preparation
PRODUCTS are packaged in accordance with transport standards to ensure suitable protection. The CUSTOMER undertakes to use equivalent packaging in case of return.
Article 16 – Warranties
16.1 Legal warranties
The CUSTOMER benefits from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
16.2 Commercial warranty
In addition to legal warranties, a commercial warranty may apply as indicated on the product page:
3 months: used parts
12 months: new products
6 months: refurbished products
6 months: new clearance products
To benefit from the commercial warranty, installation must be carried out by a qualified professional. Proof of installation (invoice or certificate) may be requested in case of claim. This condition does not affect legal warranties.
16.3 Exclusions and limits
In particular excluded: wear/consumable parts, damage due to incorrect installation, non-compliant use, modification/alteration of seals, indirect damages (downtime, labour costs, replacement vehicle).
Article 17 – Liability
The SELLER cannot be held liable in case of misuse, non-compliant installation, unreported incompatibility or failure to follow manufacturer recommendations.
The SELLER’s liability cannot be engaged in case of non-performance attributable to the CUSTOMER or in case of force majeure.
Article 18 – Personal data
The CUSTOMER’s personal data is processed in accordance with the GDPR. It is used for order management, delivery, after-sales service and, where applicable, marketing if the CUSTOMER consents.
The CUSTOMER has rights of access, rectification, objection, restriction and erasure. These rights may be exercised by contacting: [email protected].
The CUSTOMER may register on the French telephone marketing opt-out list Bloctel: www.bloctel.gouv.fr.
Article 19 – Complaints
Any complaint may be sent by email to [email protected] or by post to the registered office.
Article 20 – Consumer mediation
This mediation scheme is available to consumers only (B2C).
In accordance with Articles L.612-1 et seq. of the French Consumer Code, the CUSTOMER may use a consumer mediator free of charge in the event of an unresolved dispute.
Mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 Rue de Ponthieu, 75008 Paris
Email: [email protected]
Website: www.cm2c.net
Article 21 – Intellectual property
All elements of the WEBSITE (texts, images, logos, content) are protected and remain the exclusive property of the SELLER. Any reproduction without written authorisation is prohibited.
Article 22 – Amendment of the GTCS
The SELLER reserves the right to amend these GTCS at any time. The GTCS applicable are those in force on the date of the ORDER.
Article 23 – Applicable law and jurisdiction
These GTCS are governed by French law.
In case of dispute, the CUSTOMER may bring the matter, at their choice, before the court of their domicile or any other competent court in accordance with applicable law.
APPENDIX 1 – WITHDRAWAL POLICY
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Principle of the right of withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the CUSTOMER has fourteen (14) calendar days from receipt of the product to exercise the right of withdrawal, without having to justify the decision.
For orders involving several products delivered separately, the period runs from receipt of the last product delivered. -
How to exercise the right of withdrawal
To exercise the right of withdrawal, the CUSTOMER must notify the decision by an unambiguous statement:
by email: [email protected]
or by post:
PIECES OCCAZ
7 rue de Rambouillet
59400 CAMBRAI – France -
Effects of withdrawal
In case of a valid withdrawal, the SELLER refunds the price of the returned product, excluding delivery costs, within a maximum of fourteen (14) days from receipt of the returned product.
The refund is made using the same payment method used initially. -
Return shipping costs
In accordance with Article L.221-23 of the French Consumer Code, direct return shipping costs are borne exclusively by the CUSTOMER. -
Condition of the returned product
The product must be returned in a condition allowing it to be resold: not installed, not used, complete, with all accessories, and with labels/seals/tamper-evident devices intact.
Any depreciation resulting from excessive or improper handling may lead to refusal of a refund. -
Specific cases – electrical parts
Electrical or electronic parts (ECUs, ABS units, modules, etc.) cannot be returned if they have been installed, connected, coded, handled or unsealed.
Any electrical part whose seal has been removed is deemed used and excludes any right of withdrawal. -
Parcel reception and transport liability
The CUSTOMER must check the condition of the parcel at delivery, in the presence of the carrier.
In case of damage, the CUSTOMER must draw up precise and detailed damage notes on the delivery document.
Failing a damage report and precise reservations, transport liability is deemed transferred to the CUSTOMER and no transport-related claim can be accepted. -
Return address, prior approval, photos and RMA (return authorisation)
Products may only be returned after prior approval from the SELLER.
Before sending any return, the CUSTOMER must send clear, detailed photos of the product (to assess its condition) by email or WhatsApp to the contact details provided by the SELLER.
After validation, the SELLER provides a return authorisation number (RMA). Any parcel returned without prior approval and/or without an RMA may be refused.
Return address:
PIECES OCCAZ
7, rue de Rambouillet
59400 Cambrai – France
Transport terms: the return must be made exclusively using the same carrier/method as the initial shipment:
DPD delivery: return via DPD
Chronopost delivery: return via Chronopost
UPS delivery: return via UPS
GLS delivery: return via GLS
Returns sent via La Poste, Colissimo, Relais Colis or any other non-equivalent method are refused.
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Refused return – financial consequences
Any return made without prior approval, without photos, without an RMA, via an unauthorised carrier, or not complying with these conditions may be refused.
If a return is refused, all transport costs (outbound and return) will be charged in full to the CUSTOMER. No refund will be issued. The product may be reshipped to the CUSTOMER at their expense or retained until the due costs are paid. -
Returns from French overseas territories and non-EU countries – customs and taxes
Any return from French overseas territories or from a country outside the European Union must be made fully duty- and tax-free.
The CUSTOMER undertakes to return the goods under the “Returned Goods” regime (or equivalent) and to complete all formalities to avoid import taxation in France.
Any parcel returned with customs duties, import taxes, octroi de mer, VAT or administrative fees payable on arrival will be refused.
In such case, the parcel may be returned to sender or held by customs without any refund, and all costs remain the CUSTOMER’s exclusive responsibility. -
Exclusions of the right of withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to products:
made to the CUSTOMER’s specifications or clearly personalised;
unsealed, installed, fitted or used;
whose nature makes resale impossible after opening or handling;
labelled “Product on order” where procurement has been initiated (as per Article 14.2 of the GTCS).